|
Customer Service
Ordering & Shipping (Texas residents only)
By ordering from this website, you are agreeing to the terms and conditions contained on this page. The Purchaser must be at least 21 years old and of legal age and capacity in state of Texas. All other states, please call Zin Valle Vineyards for ordering info: ( 915) 877-4544 or info@zinvalle.com
Orders may be placed on-line via this website or by phone for TX residents only: (915) 877-4544 M - F 9 AM - 5 PM Mountain Time. On-line payment methods for TX customers are Visa, MasterCard, and Discover. For our customers who still prefer not to transmit their credit card number over the Internet, we also offer the option of phoning or faxing in your entire order with your credit card information.
Prices, products and specifications are subject to change without notice. Prices displayed on this website do not include shipping, handling or sales taxes. Shipping costs and sales taxes, where applicable, will automatically be calculated during the checkout process. All ship/delivery dates are estimates and cannot be guaranteed by Zin Valle Vineyards. All orders, prices and shipping rates are subject to price confirmation, verification and correction. Zin Valle Vineyards is not responsible for typographical errors or omissions relating to pricing, copy, photography, specifications, or application. In the event of a pricing error we will contact you via E-mail with the corrected pricing information. All orders are subject to Zin Valle Vineyards approval.
Zin Valle Vineyards collects applicable sales tax on merchandise in those states where it is obligated to do so. In other states, you are responsible for remitting any applicable sales tax on merchandise directly to the appropriate state.
Orders may be subject to an additional credit card verification process. Orders not verified after 5 business days are subject to cancellation at Zin Valle Vineyards discretion. We apologize for this inconvenience; however, it is essential to provide this protection for both you the consumer and Zin Valle Vineyards.
International Ordering
International orders cannot be accepted on our website at this time.
Shipping
Our shipping carrier is UPS. Your available shipping methods will appear automatically in your Shopping Cart for orders entered on-line for TX residents only. After you have chosen your shipping method(s), the shipping and handling charges will be calculated in your Shopping Cart before you place your order. Upon shipment of product, you will receive notification from UPS with tracking number.
UPS does not deliver to post office boxes; therefore, please provide a physical address to which we can ship your order. UPS will deliver to your home even if you do not have home mail delivery.
Please carefully examine merchandise upon receipt of delivery from carrier. Any damages that have occurred in transit must be noted on carrier delivery record. If damages were not noticed at the time of delivery, you MUST notify Zin Valle Vineyards and carrier via phone or email within 48 hours of receipt. Any claim reported after 48 hours of receiving goods will be considered an invalid claim.
Privacy Policy
Zin Valle Vineyards created this privacy statement in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for this website.
Our site uses an order form for customers to request information and purchase products. We collect these visitors´ contact information (like their email address). Contact information from the order form is used to fulfill orders and to send information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products only. All information we collect from you is stored in a secure database. Zin Valle Vineyards does not make your email address, contact information or financial information available to any other company or organization without your permission. If you supply Zin Valle Vineyards with your postal address and/or email address, you may receive periodic mailings from Zin Valle Vineyards with information on new products and services. If you do not wish to receive such mailings, please contact Zin Valle Vineyards by email, phone or mail. The website uses cookies to remember this personal information while you are visiting our website, and to remember the contents of your shopping cart for up to two hours per user session.
For their protection, persons under the age of 21 should not submit information to Zin Valle Vineyards without the consent of a parent or guardian.
Zin Valle Vineyards utilizes Secure Sockets Layer (SSL) protocol as the encryption method for all customer data transferred and received from our site. This verifies that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping at Zin Valle Vineyards web site is the safest kind of transaction possible with credit card. If your browser does not support SSL, or if you are unable to establish a secure connection due to a company firewall, please call us at (915) 877-4544 M – F 8 AM - 5 PM Mountain Time to place your order by phone.
Any questions regarding our privacy policy and security should be forwarded to info@zinvalle.com |
